Find the source record
Look up the original document and movement record before recording what the customer brought back.
Start every return from the correct source record.
Customer returns
Proof when stock goes out. Proof when stock comes back.
WMSync helps teams look up the source record, capture what came back, review return evidence alongside original movement proof, and support cleaner credit decisions where accounting integration allows it.
- Look up the original source record before reviewing the return
- Capture returned items, photos, notes, and item condition
- Review return evidence alongside original movement proof
- Keep accounting and warehouse context together where supported
The problem
Returns are risky when proof is scattered
A customer may bring goods back days or weeks after dispatch or collection. Without original movement proof, return photos, item condition notes, and serial-number evidence where available, the business can struggle to confirm what left, what came back, and whether the return claim is valid.
The outcome
A clearer return review before credits
WMSync keeps movement proof and return evidence close together so operations, warehouse, admin, accounts, and managers can review customer returns with better context before credit decisions are made.
Capture return evidence
Record returned quantities, photos, notes, item condition, and serial numbers from CSV line comments where available.
Keep the return review grounded in evidence.
Control credit decisions
Review return evidence alongside original movement proof before approving a credit decision.
Protect the business from unsupported return claims and rushed credits.
How it works
From invoice lookup to return evidence
01
Find the source record
Use supported accounting customer, document, and item data where enabled to start from the original sale.
02
Record what came back
Select returned items, capture photos and notes, and scan serial numbers from CSV line comments where serial tracking is enabled.
03
Approve the credit
Review return evidence alongside the original WMSync movement proof before the credit decision is approved.
Start with Starter
Handle customer returns with better evidence
Try WMSync for free and give your team a clearer way to review returned goods, protect movement proof, and reduce unsupported credit claims.